Cookies policy

What are cookies?

Our website and online banking platform (Websites) use cookies to distinguish you from other users of our Websites. This helps us to provide you with a good experience when you use our websites and also allows us to improve our sites.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. 

This policy describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored (Manage Cookies)

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How we use cookies

We use cookies for a variety of reasons detailed below.

Necessary cookies: these are cookies that are required for the operation of our Websites. These essential cookies are always enabled because our Websites won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our Websites.

Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our Websites when they are using them. This helps us to improve the way our Websites work, for example, by ensuring that users are finding what they are looking for easily. 

Preferences cookies: These are used to recognise you when you return to our Websites. This enables us to personalise our content for you and remember your preferences.

Marketing cookies: These cookies record your visit to our Websites, the pages you have visited and the links you have followed. We will use this information to make our Websites and the advertising displayed on them more relevant to your interests. We may also share this information with third parties for this purpose so that they can serve you with relevant advertising on their websites.

You can find more information on the individual cookies we use and the purposes for which we use them here.

Advertising Click IDs

A Click ID is a unique tracking parameter appended to our website URL when a user clicks on an Allica Bank ad served by one of our advertising partners. We use Click IDs from Google to attribute visits and conversions to specific interactions with our ads in order to measure and improve the performance of our advertising campaigns.

Session and persistent cookies

All cookies are either session cookies or persistent cookies:

• Session cookies last for the length of your visit to a website. They delete themselves when you close your browser and can help with security. For instance, they can keep you logged in as you move around a website.
• Persistent cookies stay on your device when you close your browser. They are used for many reasons, for instance, they can remember your User ID for websites where you log in. They can also store your choice for when you go back to a website.

For more information on whether our cookies are session or persistent click here.

Managing Cookies

You can manage your cookie preferences (except for necessary cookies) at any time by clicking Manage Cookies at the bottom of any page of our Websites or by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.

The Cookies We Set

• Account related cookies
  If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
• Login related cookies
  We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
• Email newsletters related cookies
  This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Forms related cookies
  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookies
  In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
  

Third Party Cookies

• In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
  For more information on Google Analytics cookies, see the official Google Analytics page.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites, including Linkedin and Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Cookies and your privacy

The information cookies collect, and how we use that information, may count as personal data. We may also be able to identify you by name, IP address or session ID. You have rights regarding how we collect, store and use your personal data.

You can learn more about how we use your personal date in our Privacy Policy.

More Information

Hopefully that has clarified things for you however if you are still looking for more information, then you can contact us by email: customer.services@allica.bank.