AgeCare

The secret to AgeCare’s success and growth has been its commitment to providing all residents with a rich quality of life and the opportunity to live as independently as possible, explained AgeCare’s Head of Business Nileshi Parbat. “We try to ensure that care is delivered in a person-centred way, so the resident is at the heart of all decisions that are made,” she said.

The manager of their Waterbeach Lodge care home, Beverley Murray, explained that, “all our bedrooms are ensuite and individually decorated, so that makes the residents feel like their room is unique for them.”

One of the reasons AgeCare has been able to provide such a high-quality service is its investment in technology. “We have brought technology into the business in a mindful way,” Nileshi said. “Its designed to support our staff delivering care, freeing up more of their time to spend with the residents.”

With this expansion the business built up its pot of cash reserves. This money will be important as the business continues to invest in its services alongside the ongoing growth of the business. However, the team was concerned that while that money sat on the balance sheet it was earning close to nothing in interest.

Vishen and Nileshi reached out to Allica Bank to see if we could help and were connected with Allica’s relationship manager Luke Veale. Luke suggested they look at Allica’s business current account and attached instant-access Savings Pot, offering a market-leading rate of interest.

“Allica’s instant-access Savings Pot has been a gamechanger,” Vishen said. “The fact that a bank has made it easy for us to earn interest on our surplus cash – money that we can reinvest back into our services to help residents – has been very welcome. I do wish other banks could be as generous as Allica have been.”

Nileshi added that, “alongside Allica’s savings accounts and debit card, what drew us to them was the ease of opening an account.” Vishen agreed, commenting that, “the lack of complexity in regards to paperwork and the support that we got through the entire onboarding process was very positive.”

Alongside getting a good return on their cash, AgeCare can also enjoy the dedicated support of Luke, their relationship manager. “As a business owner, having access to a relationship manager can’t be understated,” Luke said. “By working with customers to understand their challenges and where they want to take the business, we can give proactive guidance and support about how they can get there.”

While Vishen said, “having a dedicated relationship manager like Luke has been highly beneficial. I can reach out to him when I have a pressing need and he’s been very responsive.”